At Melabsunglasses, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Eligibility:

  • Your item must be unused or not opened and in the same condition as received.
  • The item must also be in the original packaging.

Timeframe:

  • You have 30 calendar days to return an item after the delivery date.

Proof of Purchase:

  • A receipt or proof of purchase is required for all returns.

Change of Mind:

If you change your mind, we will accept the unopened, unused product and provide a store credit to your account less the original shipping costs. Shipping costs are the costs incurred by PupTone in shipping the product to you. The customer will bear the cost of return in the case of a Change of Mind.

Incorrect, Defected, or Damaged Order:

If you receive an incorrect, defective, or damaged order,  we will issue you a full refund or provide a store credit We will also pay for return shipping costs, when products delivered are defective, damaged or the wrong product was received.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at [email protected] or call us at +1 (214) 646-1616, In case of exchange customer will bear the return shipping cost as well as the shipment cost for the exchange product.

Cancellation Policy​:

Items may not be canceled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at +1 (214) 646-1616 during normal business hours to make a replacement order.

  • No Restocking Fees apply on Returns

Non-Returnable Items:

Items that cannot be returned or Refunded

  • If the items have been opened 
  • If the items have been used​
  • Clearance items.
  • Products marked as non-returnable.​

Return Process

1. Initiate a Return:

  • Contact our customer service team via email at [email protected] or call us at +1 (214) 646-1616
  • Provide your order ID, details about the item, and a reason for the return.

2. Prepare Your Return:

  • Pack the item securely in its original packaging, including all accessories and documentation.

3. Return Authorization:

  • We will provide you with a Return Merchandise Authorization (RMA) number and instructions, along with the return address.

4. Return Shipping:

  • In general, It is the responsibility of the customer to pay for the shipping charges associated with returning an item, unless the item was damaged or faulty when it was delivered to the customer. In the event of a damaged or faulty order, customers will be provided with a prepaid label allowing items to be sent back to us free of charge.
  • We recommend using a trackable shipping service 
  • Shipping costs are non-refundable. If you get a refund, we will deduct the return shipping cost from it.

Refund Process:

  • All refunds will be processed within 3-5 business days, once the Melabsunglasses team receives the order back to the warehouse as per the return and refund policy. All refunds will be issued in the original form of payment used at the time of order.

Note: Puptone reserves the right to change these policies or procedures at any time without notice.

Contact Us More Information

Melab sunglasses

Physical Address: 539 W. Commerce St #5660,
Dallas, TX, 75208, USA

Email: [email protected]

Phone: +1 (214) 646-1616